Spotlight on Sales: How Marc and Shannon Set the Stage for Success at FII
At FII, every great project begins with a conversation, and more often than not, that conversation starts with our Sales team. Marc and Shannon are the first point of contact for our clients, and they do far more than answer questions or gather initial details. They’re relationship builders, problem solvers, and trusted guides who help turn big ideas into tangible results.
THE FIRST CONNECTION
When a prospective client reaches out to FII, Marc and Shannon make it their mission to fully understand the vision, needs, and goals behind the project. Whether it’s a prototypical hotel, a one-of-a-kind boutique property, a custom residential development, or a hotel conversion, they bring a wealth of hospitality expertise to the table.
With deep familiarity in brand standards, industry trends, and FF&E requirements, they’re able to anticipate potential challenges and recommend solutions from the very first meeting; all with a commitment to responding to clients within one hour.
Marc and Shannon work closely with clients to ensure every detail aligns with both operational needs and design objectives. This early stage partnership sets the foundation for a seamless process from procurement through installation.
The First Connection
When a prospective client reaches out to FII, Marc and Shannon make it their mission to fully understand the vision, needs, and goals behind the project. Whether it’s a prototypical hotel, a one-of-a-kind boutique property, a custom residential development, or a hotel conversion, they bring a wealth of hospitality expertise to the table.
With deep familiarity in brand standards, industry trends, and FF&E requirements, they’re able to anticipate potential challenges and recommend solutions from the very first meeting; all with a commitment to responding to clients within one hour.
Marc and Shannon work closely with clients to ensure every detail aligns with both operational needs and design objectives. This early stage partnership sets the foundation for a seamless process from procurement through installation.
Collaboration Across the FII Team
Sales at FII is never a solo act. Marc and Shannon partner closely with our operations team to ensure that each client’s needs are met efficiently and cost-effectively. This cross-department collaboration allows them to provide accurate timelines, realistic budgets, and valuable insights while also identifying opportunities to maximize efficiency and value.
Their communication style is proactive and transparent. If there’s a potential delay, a change in scope, or an opportunity to enhance the plan, clients hear it from them directly and promptly. This consistency and reliability keep projects on track and clients confident in the process.
A PASSION FOR HOSPITALITY
It’s no accident that Marc and Shannon have built their careers in hospitality. They share a genuine passion for creating spaces where guests feel welcome, comfortable, and inspired. They understand that every decision, down to the placement of a lobby chair or the finish on a nightstand, shapes the guest experience.
With a combined 20 years at FII, they have supported the development, renovation, and conversion of more than 600 projects. This insight informs their approach to sales: it’s about shaping environments that leave lasting impressions and working closely with owners and brands to bring their vision to life
Knowledge That Makes a Difference
Marc and Shannon bring more than enthusiasm, they bring proven expertise. They know brand requirements inside and out, navigate procurement challenges with ease, and maintain a sharp eye for quality and detail. FII is APA, Tru & LivSmart approved, and conditionally approved designers for Marriott and IHG premium flags. Their presence at industry events, such as WHLA and other trade shows, keeps them ahead of emerging trends and connected to the broader hospitality community.
For clients, this means working with professionals who speak their language and help them avoid costly missteps. For our internal team, it means having colleagues who bridge the gap between vision and execution seamlessly.
The Result: Projects That Start Strong and Finish Strong
From the first email to the final installation, Marc and Shannon ensure that FII’s projects begin with clarity, trust, and a shared vision. Their dedication to clients, collaboration with internal teams, and passion for the hospitality industry make them an invaluable part of both FII and the partners we serve.
